Front of House Supervisor - Job Details

Position Title:	Front of House Supervisor
City:	Richmond
Location:	Richmond
Close Date:	15/02/2013
Job ID:	2802
Position Reports to:	Manager / General Manager
Why Chop:	Chop – created by people like you, for people like you. Chop is Canada's leading fine casual restaurant. We were founded on the promise of delivering great food and great experiences in a friendly, high energy atmosphere. At Chop, we don't hire staff; we hire people – people who share our love of life, and seize every chance to make the most of it. People who believe that a job shouldn't just be a place where you put in time, but rather a place where you love the time you spend. If this describes you, we'd love to hear from you.
Job Description:	• Responsible for all aspects of the restaurant’s operation according to the policies, procedures and goals of the company • Maximize: long-term profitability, morale and employment standards, guest satisfaction, the skills of all crew and managers within the restaurant
Role:	As above
Duties:	Shift management in support of management team
Competencies:	• Ultimate service and guest focus • Sales achievement/financial results: sales, QSC, labour, variable costs • Guest relations builder for future catering and banquet events • Strong relationship builder with hotel and associates • Managerial skills: people development, floor management, company policies and procedures, time management, problem solving/decision making and leadership. • Personal skills: initiative, energy level/drive, communication skills, administration skills, adaptability/flexibility, dependability/attendance, appearance/grooming